Please join us on Monday 14th May 2018 for a Presentation and Discussion with Gangadhar Krishna at 6:00 PM.
"HR'S ROLE FOR A GREAT CUSTOMER EXPERIENCE"
This event is FREE for all THRF Members.
OUTLINE OF THE PRESENTATION: HR is a key player in projecting a positive image of the organisation. In fact, they play a pivotal role in customer satisfaction. Introspecting on their functions, identifying the touch points and empathizing with people they connect, would go a long way in ensuring positive customer perception of the organisation. How HR views the people they come across determines how people view the organisation.
IN THIS SESSION YOU WILL LEARN:
A simple yet, powerful theory in service excellence
Identifying HR touch points and the impact it has on the organisation
Thinking out-of-the-box in projecting a positive image within and outside the organisation.
Q & A.
ABOUT GANGADHAR KRISHNA : His kaleidoscopic career spans a multitude of industries - travel, airlines, retail, banking, courier services and credit management, spreading over different countries such as India, Australia and U.A.E. Having felt the pulse of the customer, he started freelance writing, penning articles for newspapers and magazines and soon launched his personal portal www.delightingcustomers.com. He has also published an illustrative business book titled 'Delighting Customers Is...' His simple yet powerful theory in service excellence was awarded copyright from U.A.E and has also been covered under the Indian Copyright Law. And his journey to give service more meaning in business goes on because, he strongly believes "Sales heaps but Service Reaps".
Date: 14th May 2018 (Monday) Registration & Networking: 6.00 PM - 6.30 PM Presentation starts: 6.30 PM Venue: Wollongong University (UoWD), Knowledge Park, Block 15, The Auditorium on the ground floor. Fee for Guests: AED100 To Register please email: email@example.com
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